FAQs

How can we help you?

Frequently asked questions

Warranty is for 3 years for any small or major problems.

Yes, absolutely, we cover all of lower mainland and as far as Chilliwack free of charge with no obligation.  

(We can also consider any large commercial, construction projects from different regions and cities, please contact one of our specialist to discuss the details)

Sorry, no refund for any special orders however, we will except any cancellation within 24 hours of ordering.

"If there is a problem with the product itself, a 100% refund and exchange is possible." Refund will not apply for any reason after installation.

Yes, of course, our specialist will be happy to install any paper regardless where it was purchased. 

Absolutely not!  From start to finish our installers will take care of everything however, any valuable items should be removed before our team starts. 

Since our products are special orders, estimate delivery time is about  1-2 weeks."We also have a express delivery package which can arrive within 5 business days."

Paint is more affordable however, in the long run wallpaper will likely last longer.  For example; if you have pets, kids or both you definitely want to go with wallpaper.

  • identify the type of project
  • is it an focal point or the whole room
  • choose a color and style you like to bring out in the room
  • applying wrong paste
  • cutting too short
  • using dull blades
  • thinking that pattern is the only option

Absolutely!  Our paper is made to withstand moisture and humidity and is also scratch-resistant. However, it is difficult for any wallpaper or painted wall to last long in a space that is constantly humid.  We recommend using it in a somewhat well-ventilated space to maintain that original look.

Definite yes, because all the strips will follow base on that first strip.

Always follow the manufacturer direction which is on the face of the roll.

 If you intend to keep the same wallpaper for a long period of time try to pick a cover with minimum color and drawings.

" The collections that we have selected are only those with subtle colors and patterns that are not too overpowering."

We are able to deliver to all areas in BC including Vancouver, Burnaby, Port Moody, Coquitlam, Port Coquitlam, North Vancouver, West Vancouver, Richmond, Delta, Ladner, Tsawwassen, Surrey, White Rock, Langley, Aldergrove, Abbotsford, Chilliwack, Pitt Meadows and Maple Ridge.

"For other cities in BC and AB please contact one of our representative so we can determine if free shipping is possible."

Have you any question? We're ready to help.